Privacy Policy

1. Introduction

Welcome to Pocket Vault. We are committed to protecting your privacy and ensuring you have a positive experience on our platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Personal Information

We collect personal information you provide directly, including:

• Full name and date of birth
• Email address and phone number
• Residential address and government ID information
• Banking information and cryptocurrency wallet addresses
• Employment information and income details
• Investment experience and preferences

2.2 Automatic Information

When you use our platform, we automatically collect:

• IP address and device information
• Browser type and operating system
• Pages visited and time spent on the platform
• Links clicked and features used
• Referral source and search terms
• Session data and cookies

2.3 Financial Information

We collect transaction history, investment amounts, account balances, and payment method information necessary to process your investments and withdrawals.

3. How We Use Your Information

We use your information for the following purposes:

• Creating and maintaining your account
• Processing investments and withdrawals
• Providing customer support and responding to inquiries
• Conducting Know Your Customer (KYC) and Anti-Money Laundering (AML) checks
• Personalizing your experience and improving our services
• Sending promotional emails and newsletters (with your consent)
• Detecting and preventing fraud and security threats
• Complying with legal and regulatory requirements
• Analyzing platform usage and trends

4. Data Security and Protection

We implement comprehensive security measures to protect your data:

• Encryption: All sensitive data is encrypted using AES-256 encryption
• SSL/TLS: Secure socket layer technology protects data in transit
• Multi-Factor Authentication: Two-factor authentication (2FA) required
• Cold Storage: Cryptocurrency assets stored offline in secure vaults
• Regular Audits: Quarterly security audits and penetration testing
• Access Controls: Limited employee access with role-based permissions

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Sharing and Third Parties

We may share your information with:

• Service Providers: Payment processors, hosting providers, and analytics companies
• Regulatory Bodies: Financial regulators and law enforcement when required
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In case of merger, acquisition, or asset sale

We do not sell your personal information to third parties for marketing purposes. All service providers are contractually obligated to maintain confidentiality and security.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Right to access your personal information held by us
• Correction: Right to correct inaccurate or incomplete data
• Deletion: Right to request deletion of your data (subject to legal requirements)
• Portability: Right to receive your data in a portable format
• Opt-out: Right to opt-out of marketing communications

To exercise any of these rights, please contact us using the information provided in Section 9 below.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and login information
• Understand how you interact with our platform
• Measure the effectiveness of our services
• Deliver personalized content and advertisements

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent.

8. Data Retention

We retain your personal information for as long as necessary to:

• Maintain your account and provide our services
• Comply with legal and regulatory obligations
• Resolve disputes and enforce agreements

Typical retention periods are 5-7 years for financial records, though we may retain certain information longer if required by law.

9. Children's Privacy

Pocket Vault is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information and terminate the child's account.

10. International Data Transfers

Your information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws that differ from your home country. By using Pocket Vault, you consent to the transfer of your information to countries outside your country of residence.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by updating the "Last Updated" date at the bottom of this policy and, when appropriate, providing additional notice.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@pocketvault.com
Data Protection Officer: dpo@pocketvault.com
Support: support@pocketvault.com
Address: Pocket Vault Headquarters, Global

We will respond to any inquiries within 30 days.